Areas of Expertise
Strategic Plan Development
Planning the future of your organization requires the right questions to be asked. Our consultants will guide your strategic planning team to ask the critical questions that are important in the planning process. We leverage our experience in the planning process to conduct market position evaluation, program audits, financial and data analysis to help you make data informed decisions that lead to long term organizational success. Our consultants can either coach your planning team or facilitate the planning session.
Here is a brief overview of each process:
Strategic Planning Coaching:
Our strategic planning coach works with your team to design the planning process. We lead 60-minute sessions to break down planning into manageable steps. Your planning team completes the plan between sessions with clearly defined direction and examples.
Strategic Planning Facilitation:
Our team of strategic planning facilitators lead custom strategy sessions using best-practices, practical tools, and hands-on exercises to engage your team and build an agile plan that matters.
Whichever process you select, our consultants will guide your team through the entire planning process to:
Create alignment and clarity about your future
Engage your team in the end-to-end process
Build an agile, actionable plan that can grow and adapt with the speed of change needed for success
Create commitment and accountability to results
Survey Readiness
Accreditation from the Joint Commission, and recognition from NCQA’s Patient Care Medical Home can set your organization apart from the crowd. Accreditation ratings can make a significant difference in determining whether a contract is awarded. Our accreditation experts work alongside your team to prepare for the accreditation process. Our consultants possess in-depth knowledge of the accreditation process that can give your program an edge leading to better accreditation ratings – and more business.
Primary Care Delivery Operations
Our consultants have helped organizations improve their care delivery operations by creating clear standard work for all resources. Our process is based on the Lean methodology, which reduces waste and maximizes value added services. Our process improvement consultants will work with primary care delivery team to:
Identify and locate resources to align with the patient visit.
Monitor the patient visit throughout the duration of the visit to identify bottleneck and problems.
Monitor the location of resources to improve the availability to deliver the patient care.
Improved patient experience by reducing patient wait times
Improve the provider experience by reducing search time for resources or other care team members
Improve the operational efficacy and flow of patients to increase capacity of clinic or exam rooms.
Capacity Building
Whether you need coaching as a solution to a specific problem or as an opportunity for personal/professional growth and burnout prevention, our consultants can provide leadership coaching that builds insightful, dynamic and effective leaders through an approach that applies:
Team coaching that emphasizes alignment on purpose, improved intra team dynamics and effective communications
Conflict management and removal of behavioral barriers to achieving goals
Management of diversity issues
Culture crafting that incorporates zero tolerance for intimidation, bullying and other toxic behaviors
Stress reduction techniques